Gems tv / GEMPORIA Reviews and Complaints

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Gems tv / GEMPORIA Reviews

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  • Gems TV : 3 rings now missing stones



    I've been buying from Gems TV since 2005 and have literally spent thousands of pounds. I currently have 3 rings which have stones missing. Contacted Gems only to be told (a) their jewellery is only guaranteed for 6 months (!!!!!) and (b) as the items in question were bought from Gems before it was owned by Steve Bennett (So???), they couldn't access the details on my account. One of the rings in question has already been returned for a replacement stone because the claw had broken - and it's exactly the same claw which has broken again! I can supply them with copies of ALL... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    coalmoss's Picture   coalmoss    1 Comments   Comments
  • Horrible customer service!



    My husband has bought me a lot of jewelry from this company and I have had to send back quite a few pieces due to stones falling out or it breaking. He bought me a bracelet and it broke a couple days ago due to a bad link. So I email them and it's out of the 6 month warranty and they refuse to replace it or to fix it. I can understand not giving me a full refund but to not issue a credit to my account or to fix it is unprofessional and just bad business. They offer no customer service and could care less if they loose your business! I wonder if Steve Bennett knows what's going on... More...
    (Holiday shopping reviews)
    Tammysue40's Picture   Tammysue40    0 Comments   Comments

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