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Gems tv / GEMPORIA Complaint - Gems TV : 3 rings now missing stones - Tanzanite in white gold ring
Gems tv / GEMPORIA Complaint

Gems tv / GEMPORIA Complaint

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Gems TV : 3 rings now missing stones - Tanzanite in white gold ring


I've been buying from Gems TV since 2005 and have literally spent thousands of pounds. I currently have 3 rings which have stones missing. Contacted Gems only to be told (a) their jewellery is only guaranteed for 6 months (!!!!!) and (b) as the items in question were bought from Gems before it was owned by Steve Bennett (So???), they couldn't access the details on my account. One of the rings in question has already been returned for a replacement stone because the claw had broken - and it's exactly the same claw which has broken again! I can supply them with copies of ALL invoices from 2005.They won't accept liability for poor workmanship. I pointed out that I still wear both my late Grannies' engagement rings which are now about 100 years old - with stones intact.


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Comments


GemsTVUK says: (4 years ago)
 0
Good Evening,

We are sorry to hear that you are not satisfied with the quality of the products you have purchased from Gems TV. We endeavour to deliver the best possible service to our customers which is why with the help of our customers, Feefo, our independent review platform continues to rate our service 99% positive. You can see our recent customer reviews here: http://www.feefo.com/GB/en/reviews/Gemporiacom_uk/?id=633935

Gems TV in the UK is owned by us (The Genuine Gemstone Company) under our online home Gemporia.com. Please contact us using the below details so that we can resolve this for you as soon as possible.

Best regards,

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(US Telephone): 1-800-500-6010




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